FAQs

How do I make my reservations? ↑

Making reservations at Marival Gold is very simple. You can do it with as little as 30 days in advance; however, it is important to remember that certain seasons have more demand than others, so we suggest to you, in order to ensure the success of your vacations, to plan ahead of time.

The most important factor to consider is the amount of “Vacation Points” available in your account at the time. If for any reason you don’t have the necessary points to reserve the unit or season that you want, do not worry; you can always acquire additional points to make up the difference.

What are the requirements to make a Marival Gold reservation? ↑

1. To be current with your monthly payments and annual fee.

2. Remember that reservations are confirmed on a first come, first served basis so if you’re planning on traveling during a high demand season, we advise you to make your reservations with enough anticipation.

3. You can make your first reservation within thirty (30) days of your signing up with Marival Gold.

4. Reservations can be made with a maximum of one (1) year and a minimum of thirty (30) days from your date of travel.

5. If your entry level is 25K, you can make your reservations up to eighteen (18) months in advance to your date of travel. If your membership is 40K or superior, you can make your reservations up to twenty-four (24) months in advance to your date of travel.

6. In order for a reservation to be valid, it must be registered and confirmed by our reservations central.

7. Once your reservation is confirmed, you will receive a confirmation sheet specifying the date, the check-in and check-out times, the type of accommodation and all the information required by the resort or the exchange company. It is necessary to keep this form at all times for it will be needed to register at the resort. If for any reason you don’t receive your confirmation sheet via fax, email or regular mail, contact your vacation consultant; he will make sure your get it right away.

8. The minimum stay is three (3) nights; based upon availability, you can request additional nights.

How many weeks can I use in a year? ↑

Based upon space availability, you can accelerate your points/weeks and use up your plan as fast you like. Just remember, anytime you accelerate a week, you must pay the corresponding maintenance fee to the size of the unit or the amount of points you wish to use. You also have right as a USA citizen to fly down and inspect your property twice a year and claim deductions on airfare and lodging, which would equate to your maintenance fee plus food and beverages (which would fall under your all inclusive fee).

When is “holiday” season? ↑

Christmas, New Year’s, Holy Week (Mexico) and Easter.

When is “high” season? ↑

All year except holiday weeks.

When is “value” season? ↑

May, June, September and October.

What is the minimum night stay required? ↑

The minimum stay is three (3) nights during high and value season. There is a seven (7) night minimum stay required during holiday season.

How can I make my payments? ↑

Marival Gold offers you different options to make your monthly payments and your annual fee: in our offices, in the bank or authorizing automatic charges on your credit card. We highly recommend the last option. Forget about the hassle of figuring out when your payments are due; let your vacations be nothing but pleasure.

Your membership’s monthly payments will depend on the financial plan you chose upon signing and are detailed in your membership agreement. The amount of this payment will be shown in your account’s monthly statement and must be rendered timely.

The annual fee is due before January 15th or upon requesting a reservation, whichever comes first. Please, always make sure to be current with your obligations; we remind you that enjoying the benefits of your membership will depend on this.

Would you like to save even more?
Obtain significant savings by paying in advance the total of your membership or by making additional partial payments. Since Marival Gold doesn’t have prepayment penalties, this is a wonderful way to eliminate or lower the interest on your account or to shorten your payment plan.

If you would like more information about the benefits of advanced payment, contact your vacation consultant.

When is the annual maintenance fee due? ↑

The annual fee is due before January 15th or upon requesting a reservation, whichever comes first.

Can I exchange my weeks? ↑

Marival Gold is affiliated to both RCI and HIS. Please click here for further information on Vacation Exchange.

Can I rent my weeks? ↑

You may rent your weeks directly through you efforts or through any rental person or program except an employee associated with or employed by Vacation Club Services S.A. de C.V. or any salesperson associated with your vacation ownership purchase.

You may rent your vacation points to family, friends and fellow workers; you may rent your vacation points through your local travel agency; you may rent your vacation points through local advertising or newspaper or through internet rental resale companies.